Complaints

WARRANTY

1. The Seller grants a 12-month warranty for the purchased goods, which begins on the date of receipt or delivery.

2. Warranty rights are related to the right of ownership and arise at the time of settling all payments related to the delivered goods.

3. The Seller guarantees the high quality of the products and their compliance with the appropriate standards and tolerances appropriate for the type of products.

The following standards apply to glass: PN-EN ISO 12543-5; PN-EN ISO 12543-6; PN-EN 1279.
Specialty glass may be permanently marked with the Manufacturer's mark with a diameter of 30 mm.

4. The warranty does not cover:

a) mechanical damage caused by the fault of the Buyer or third parties,
b) damage resulting from use not in accordance with the instructions for use and service provided by the Seller to the Buyer

c) damage caused by incorrect assembly

d) damage caused by normal wear and tear
5. Processed goods are not subject to complaint.
6. Reports of hidden defects must be submitted in writing, immediately, i.e. within three days of their discovery, with a clear definition of the subject of the complaint and the type of defect.

7. Under the guarantee, the Seller has the right to choose one of the following forms of fulfilling the warranty obligations:
a) repair of the complained product,
b) replacement of the defective product,
c) granting a discount objectively corresponding to the detected defect and the reduction in utility value caused by this defect.

Any other possibilities of fulfilling the guarantee than the ones mentioned above are excluded.

8. The Seller is obliged to respond to the complaint within 2 (two) weeks.

9. Fulfillment of the warranty obligations should take place as soon as possible, unless for other reasons (e.g. weather conditions) the Parties have agreed on a different deadline for removing the defects.

Warranty service conditions

1. In the event of an unjustified call for service for warranty repair, all related costs are borne by the Customer. The fee for an unjustified call is PLN 350 net (one-off) and PLN 6 net for each kilometre travelled to the place of reporting.

2. An unjustified call for service is considered to be a situation in which, after carrying out a diagnosis, it turns out that:

a) damage to the product complained about results from the Customer's fault

b) the failure was caused by factors beyond the control of the product complained about.

3. An unjustified call for service is also considered to be a call concerning:

a) the need to repair or remove irregularities resulting from incorrect configuration of the settings of the product complained about, ensuring its correct operation, or

b) disruptions in the operation of the product complained about caused by external factors.

The deadline for performing the service may change for reasons beyond the control of "Megal" Sp. z o.o., about which the Buyer will be informed.